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Dispatching · New York Metro
(347) 262-9435
Capabilities

Field work,finished properly

14 service lines covering everything from one dead laptop to ten floors of trading workstations — and a scope that deliberately does not end at the list. Every engagement starts with a free diagnostic and a written scope, so you see the number before anyone is dispatched.

14
Service lines
$0
Diagnostics
Same-day
Dispatch
In-house
Every technician
Field ServicesInfrastructureRetail & AVRepairEngineering
Plate 01Field Services
  • 01

    Workstation Deployment & Refresh

    We stage, image, and deploy workstations at floor scale — trading desks, branch offices, and full HQ buildouts. Cutovers run after hours on a live bridge with your system administrators, so users arrive to a working desk. Decommissioned hardware is inventoried, wiped, and palletised for secure disposal or RMA return.

    What you get
    • Bench staging and imaging before the floor date
    • After-hours cutover on a live support bridge
    • Dual and quad monitor arm assembly and alignment
    • Asset tagging with a reconciled inventory sheet
    • Legacy hardware wipe, packing, and disposal chain
  • 02

    Office Moves & Floor Migrations

    End-to-end technology relocation. We inventory the origin floor, break down and transport equipment, rebuild every seat at the destination, and validate each workstation before sign-off. Surplus assets are routed to storage with a tracked manifest.

    What you get
    • Pre-move floor audit and seating map
    • Teardown, transport, and rebuild of every seat
    • Post-move validation pass per workstation
    • Surplus asset routing with tracked manifest
    • Day-one floor-walk support for stragglers
  • 03

    Endpoint & Access Hardening

    Practical security work at the endpoint layer: disk encryption, patch posture, credential hygiene, MFA rollout, and removal of the standing local-admin rights nobody remembers granting. Scoped to what measurably reduces exposure, not to a compliance theatre checklist.

    What you get
    • Full-disk encryption enrolment and key escrow
    • Patch posture audit with remediation plan
    • MFA rollout and credential hygiene pass
    • Local admin rights review and removal
    • Offboarding runbook for departing staff
  • 04

    Custom PC & Server Builds

    Workstations and servers specified against the job rather than a catalogue tier — CAD, editing, trading, virtualisation, or a quiet machine that just has to last. Assembled on the bench, thermally validated, stress-tested, and imaged before it reaches a desk or a rack.

    What you get
    • Workload-driven parts specification and quote
    • Assembly, cable routing, and thermal validation
    • Burn-in and stability testing before handover
    • OS imaging, drivers, and application load-out
    • RAID, hypervisor, or bare-metal configuration
Plate 02Infrastructure
  • 01

    Network & Telecom Infrastructure

    Design, installation, and remediation of network and telecom infrastructure. We configure routers and switches, cross-connect 66 blocks and patch panels, and rebuild closets with labelled, colour-coded, service-loop cable management. Every run is tested and certified before we call it done.

    What you get
    • Switch, router, and firewall configuration
    • Cat6/6A structured cabling with certification results
    • Patch panel and 66 block cross-connects
    • Rack-and-stack with labelled cable management
    • Wi-Fi survey, AP placement, and channel planning
  • 02

    Data Center Smart Hands

    Smart hands coverage for colocation and carrier facilities. We take direction from your remote engineers over secure channels to perform hardware swaps, upgrades, and remediation on production servers — without dropping uptime or stepping outside the change window.

    What you get
    • Drive, PSU, NIC, and DIMM replacement on live hosts
    • Console and out-of-band access for remote engineers
    • Optic, patch, and cross-connect changes
    • Photo verification and ticket-grade documentation
    • Escorted access under facility security protocol
  • 03

    Low-Voltage & Cable Management

    Low-voltage pathway and termination work: J-hooks, raceway, riser runs, and floor boxes. Every end is labelled at both terminations and captured in a handover document, so the next technician does not start from zero.

    What you get
    • Pathway design, J-hooks, and raceway
    • Riser and floor box runs
    • Dual-end labelling scheme
    • Termination and continuity testing
    • As-built documentation at handover
Plate 03Retail & AV
  • 01

    POS & Retail Systems

    Installation, configuration, and support for point-of-sale environments from single countertop registers to multi-terminal retail floors. We handle terminal provisioning, peripheral pairing, receipt and label printers, and the network path payments actually depend on.

    What you get
    • Terminal provisioning and peripheral pairing
    • Payment device and receipt printer integration
    • Back-of-house network and VLAN segmentation
    • Staff walkthrough at handover
    • Post-launch stabilisation window
  • 02

    Display & Conference AV

    Professional display mounting and conference room AV. We calculate viewing angles and mount heights against the room, secure into real structure, conceal cable paths, and commission video conferencing hardware end to end.

    What you get
    • Sight-line and mount-height calculation
    • Structural anchoring with load verification
    • In-wall or raceway cable concealment
    • Video conferencing commissioning and test call
    • Digital signage and video wall alignment
  • 03

    Cameras & Access Control

    Surveillance and access control end to end: camera placement calculated for real sight lines, PoE runs pulled and terminated, NVR sized for the retention you actually need, and door hardware wired to a controller that keeps an audit trail. We commission it, then show you how to pull footage before we leave.

    What you get
    • Camera placement and field-of-view planning
    • PoE cable runs, termination, and testing
    • NVR/VMS setup sized to your retention window
    • Access control readers, strikes, and controllers
    • Remote viewing, alerting, and a handover walkthrough
Plate 04Repair
  • 01

    Device Repair & Diagnostics

    Component-level diagnosis and repair across consumer and commercial hardware: laptops, desktops, phones, and tablets. Screens, batteries, boards, storage, and thermal work. Diagnosis is always free, and if we cannot resolve it you do not pay.

    What you get
    • Free diagnostic with a written finding
    • Screen, battery, and board-level repair
    • Storage upgrade with data migration
    • Thermal service and performance recovery
    • Warranty and RMA return handling
  • 02

    Printer & Fleet Service

    Diagnostics and repair across laser, inkjet, and multifunction fleets. We resolve mechanical faults, replace worn assemblies, correct driver and queue configuration, and get scan-to-mail behaving on your network again.

    What you get
    • Mechanical fault diagnosis and part replacement
    • Fuser, roller, and feed assembly service
    • Driver, queue, and print server configuration
    • Scan-to-mail and network scanning repair
    • Consumable planning across the fleet
  • 03

    Data Migration & Recovery

    User-state and data migration during refresh cycles, plus recovery attempts on failing media. We verify integrity on both ends of every transfer and document what moved, so nothing is discovered missing three weeks later.

    What you get
    • User profile and application state migration
    • Failing drive imaging and recovery attempt
    • Mailbox and file share cutover support
    • Checksum verification on both ends
    • Written manifest of migrated data
Plate 05Engineering
  • 01

    Custom Software Engineering

    We design and ship real products — web applications, internal tools, and integrations — with the same operational bias we bring to a floor deployment. Typed end to end, instrumented, deployed on infrastructure we can debug at 2 a.m. See the products we run ourselves for the standard we hold.

    What you get
    • Discovery, scoping, and a fixed first milestone
    • Full-stack build in TypeScript, React, and Postgres
    • Authentication, billing, and third-party integrations
    • CI, observability, and deployment pipeline
    • Handover documentation, or ongoing retainer
Plate 06Scope of work

We don’t work
from a menu

Roughly 70 things below, and the list is not the boundary — it is just what gets asked for most. If it is technical and it lives in a building, it is in scope. Bring us something that is not on here and you will get an honest answer about whether we can do it, then we will do it.

Ask about something else
Cable & pathway
  • Cat5e / Cat6 / Cat6A
  • Fibre pulls & terminations
  • Patch panels
  • 66 blocks
  • Keystone & jack termination
  • Fusion splicing coordination
  • Riser & plenum runs
  • J-hooks, raceway, conduit
  • Floor boxes & poke-throughs
  • Cable certification & Fluke results
  • Closet rebuilds
  • Labelling schemes
  • As-built documentation
Network & security
  • Switch stacks & VLANs
  • Firewall deployment
  • Router & gateway config
  • Wi-Fi surveys & AP placement
  • Mesh & controller-based WLAN
  • VPN & remote access
  • Guest & IoT segmentation
  • PoE budget planning
  • SNMP & monitoring
  • Carrier demarc & handoff
  • Static routing & NAT
  • DNS & DHCP scopes
  • Port security & 802.1X
Cameras & low voltage
  • IP camera install
  • NVR / VMS setup
  • Retention sizing
  • Field-of-view planning
  • Access control & readers
  • Door strikes & maglocks
  • Intercom & entry systems
  • Alarm & sensor wiring
  • Speaker & paging runs
  • Remote viewing & alerting
Compute & endpoints
  • Custom PC builds
  • Server builds & RAID
  • Workstation imaging
  • Bulk deployments
  • Laptop & desktop repair
  • Board-level diagnostics
  • Thermal service
  • Memory & storage upgrades
  • GPU & workstation tuning
  • Hypervisor setup
  • NAS & shared storage
  • Rack & stack
  • KVM & console access
  • UPS sizing & install
Data & migration
  • User state migration
  • File share cutovers
  • Mailbox migration
  • Failing drive recovery
  • Bulk data transfer
  • Backup configuration
  • Restore testing
  • Checksum verification
  • Secure wipe & disposal
  • Chain-of-custody records
Software & integration
  • Web applications
  • Internal tooling
  • Dashboards & reporting
  • API integrations
  • Payment & billing flows
  • Document pipelines
  • Auth & SSO
  • Scripting & automation
  • CI & deployment
  • Observability

If we can’t do it,
we’ll tell you who can.

There is no upside for either of us in taking work we would be learning on your budget. On the rare occasion something falls outside what we do well, you get a straight answer and, where we know one, a referral.

Plate 07Engagement sequence

Scope, plan, execute,
hand back

Four steps, none of them a mystery. You have the number and the date before work starts, and documentation a stranger could work from when it ends.

  1. Same day

    Scope

    You describe the problem in plain language. We ask the questions that actually change the answer, then put the scope in writing — what we will do, what it costs, and when. Free, always.

    • Written scope
    • Fixed estimate
    • Target date
  2. 24–48 hours

    Plan

    We draw up the sequence: window, staging, access, dependencies, and rollback. For enterprise work this is where security review and change-control approval happen, so the floor date is never the first time anyone hears about it.

    • Work sequence
    • Change window
    • Rollback path
  3. The window

    Execute

    A JCIT technician does the work — not a subcontractor. Overnight if the floor needs to open in the morning. On a live bridge if your team needs eyes on it. Cabling dressed, seats tested, nothing left half-finished.

    • Work performed
    • Per-seat validation
    • Live bridge coverage
  4. At sign-off

    Hand back

    You get documentation a stranger could work from: what was touched, what it is labelled, where the assets went. Then a stabilisation window, because the real test of a deployment is the week after it.

    • As-built docs
    • Asset manifest
    • Stabilisation window
Plate 08Comparison

The same work,
without the friction

Not a knock on anyone — an honest read of what you get from a big-box service counter, a traditional managed provider, and us.

  • Dispatch speed

    Same-day, no artificial queue

    Big-box:
    Appointment in 3–7 days
    MSP:
    Ticket triage, then schedule
  • Who performs the work

    JCIT technicians, in-house

    Big-box:
    Rotating floor staff
    MSP:
    Frequently subcontracted
  • Diagnostics

    Free, with a written finding

    Big-box:
    Paid bench fee
    MSP:
    Billed against retainer
  • If it is not fixed

    You do not pay

    Big-box:
    Fee retained
    MSP:
    Hours already consumed
  • Enterprise protocol

    Live bridge, change windows, escorted access

    Big-box:
    Not supported
    MSP:
    Varies by contract tier
  • Documentation

    As-built docs and asset manifest

    Big-box:
    Receipt
    MSP:
    Ticket notes
  • Contract minimum

    None — single visit or ongoing

    Big-box:
    Per-incident or membership
    MSP:
    12–36 month agreement
Plate 09Dispatch area

On site across
the metro

Technicians dispatched throughout the five boroughs, Long Island, Westchester, northern New Jersey, and southern Connecticut. Data center work quoted beyond that radius.

Monday–Sunday · 6 AM – 6 PM ET24/7 escalation for contracted clients
Free diagnosticsSame-day dispatchNo outsourcingDone or free
Next step

Describe the problem.
Get a number, not a callback.

Diagnostics and estimates are free. Same-day dispatch whenever the day still has hours left in it. If we can't fix it, you don't pay.

Get a free estimateSee selected work
Or call and speak to someone who does the work(347) 262-9435inquiries@jcitsystems.com