Capabilities
Field work,finished properly
17 service lines covering everything from one dead laptop to ten floors of trading workstations — and a scope that deliberately does not end at the list. Every engagement starts with a free diagnostic and a written scope, so you see the number before anyone is dispatched.
- Service lines
- 17
- Diagnostics
- $0
- Dispatch
- Same-day
Showing all 17
Field Services
Hands in
the building
Hands in the building: deployments, moves, and the endpoint work that has to happen where the hardware is.
- 01Field Services
Workstation Deployment & Refresh
Seats imaged, staged, and cut over at floor scale without touching business hours.
We stage, image, and deploy workstations at floor scale — trading desks, branch offices, and full HQ buildouts. Cutovers run after hours on a live bridge with your system administrators, so users arrive to a working desk. Decommissioned hardware is inventoried, wiped, and palletised for secure disposal or RMA return.
What you get- Bench staging and imaging before the floor date
- After-hours cutover on a live support bridge
- Dual and quad monitor arm assembly and alignment
- Asset tagging with a reconciled inventory sheet
- Legacy hardware wipe, packing, and disposal chain
- 02Field Services
Office Moves & Floor Migrations
Move a floor over a weekend and open Monday like nothing happened.
End-to-end technology relocation. We inventory the origin floor, break down and transport equipment, rebuild every seat at the destination, and validate each workstation before sign-off. Surplus assets are routed to storage with a tracked manifest.
What you get- Pre-move floor audit and seating map
- Teardown, transport, and rebuild of every seat
- Post-move validation pass per workstation
- Surplus asset routing with tracked manifest
- Day-one floor-walk support for stragglers
- 03Field Services
Endpoint & Access Hardening
Close the gaps that an audit — or an incident — will find first.
Practical security work at the endpoint layer: disk encryption, patch posture, credential hygiene, MFA rollout, and removal of the standing local-admin rights nobody remembers granting. Scoped to what measurably reduces exposure, not to a compliance theatre checklist.
What you get- Full-disk encryption enrolment and key escrow
- Patch posture audit with remediation plan
- MFA rollout and credential hygiene pass
- Local admin rights review and removal
- Offboarding runbook for departing staff
- 04Field Services
Custom PC & Server Builds
Specified for the workload, built on the bench, burned in before it ships.
Workstations and servers specified against the job rather than a catalogue tier — CAD, editing, trading, virtualisation, or a quiet machine that just has to last. Assembled on the bench, thermally validated, stress-tested, and imaged before it reaches a desk or a rack.
What you get- Workload-driven parts specification and quote
- Assembly, cable routing, and thermal validation
- Burn-in and stability testing before handover
- OS imaging, drivers, and application load-out
- RAID, hypervisor, or bare-metal configuration
- 05Field Services
Asset Procurement & Lifecycle
Specified, sourced, tagged and tracked — and disposed of with a record at the end of it.
Buying the right equipment, receiving it, tagging it, and knowing where it is three years later. We specify against the work rather than the catalogue, source it without marking up hardware we did not manufacture, and hand you a reconciled inventory — then handle the wipe, the disposal chain and the certificate when it reaches the end.
What you get- Specification written against the workload, not a catalogue
- Sourcing with no markup on the hardware itself
- Receipt checking, asset tagging and a reconciled inventory
- Warranty and serial register you can actually query
- Documented wipe and certified disposal chain at end of life
Infrastructure
What stays
after we leave
The parts that stay after we leave — switching, cabling, and closets a stranger can read.
- 01Infrastructure
Network & Telecom Infrastructure
Switching, structured cabling, and closets that a stranger can read at a glance.
Design, installation, and remediation of network and telecom infrastructure. We configure routers and switches, cross-connect 66 blocks and patch panels, and rebuild closets with labelled, colour-coded, service-loop cable management. Every run is tested before we call it done, and certified to a printed report where the handover calls for it.
What you get- Switch and router configuration, and firewall rules to your policy
- Cat6/6A structured cabling with certification results
- Patch panel and 66 block cross-connects
- Rack-and-stack with labelled cable management
- Wi-Fi survey, AP placement, and channel planning
- 02Infrastructure
Data Center Smart Hands
Remote-directed hardware work on live production racks, on protocol.
Smart hands coverage for colocation and carrier facilities. We take direction from your remote engineers over secure channels to perform hardware swaps, upgrades, and remediation on production servers — without dropping uptime or stepping outside the change window.
What you get- Drive, PSU, NIC, and DIMM replacement on live hosts
- Console and out-of-band access for remote engineers
- Optic, patch, and cross-connect changes
- Photo verification and ticket-grade documentation
- Escorted access under facility security protocol
- 03Infrastructure
Low-Voltage & Cable Management
Clean pathways, labelled ends, documented terminations.
Low-voltage pathway and termination work: J-hooks, raceway, riser runs, and floor boxes. Every end is labelled at both terminations and captured in a handover document, so the next technician does not start from zero.
What you get- Pathway design, J-hooks, and raceway
- Riser and floor box runs
- Dual-end labelling scheme
- Termination and continuity testing
- As-built documentation at handover
- 04Infrastructure
Disaster Recovery & Business Continuity
Get trading again first, then get everything back — and know which is which beforehand.
Backup that has been restored from, a written order of what comes back first, and a technician on site within our hours — around the clock where the plan sits under a support agreement. We plan against the failures that actually happen to businesses this size — a dead server, a ransomware event, a flood on the floor below, a building nobody can enter — and we test the restore rather than trusting the green tick.
What you get- Backup coverage audit against what the business actually needs
- A tested restore, timed, to real hardware
- Written recovery order with agreed time and data-loss tolerances
- Credentials and vendor contacts held off the network
- A walkthrough with the people who would have to run it
- 05Infrastructure
Network Optimisation & Troubleshooting
Find the actual fault rather than the one everybody has been guessing at.
The intermittent problem nobody has been able to pin down: the connection that drops at the same time each day, the floor that is slow only in the afternoon, the call quality that fails on one side of the office. We measure rather than replace — traceroutes, packet loss, error counters, wireless surveys, duplex and cabling faults — and we tell you which of the things you were about to buy would not have helped.
What you get- Measured evidence rather than a replacement recommendation
- Interface error and discard counters read and interpreted
- Cable certification where the physical layer is implicated
- Wireless channel and interference survey where relevant
- A written finding with a prioritised list of what to change
Retail & AV
Floors that
open on time
Floors that have to open on time: terminals, screens, and the network the payment path depends on.
- 01Retail & AV
POS & Retail Systems
Terminals, peripherals, and payment paths that survive a Saturday rush.
Installation, configuration, and support for point-of-sale environments from single countertop registers to multi-terminal retail floors. We handle terminal provisioning, peripheral pairing, receipt and label printers, and the network path payments actually depend on.
What you get- Terminal provisioning and peripheral pairing
- Payment device and receipt printer integration
- Back-of-house network and VLAN segmentation
- Staff walkthrough at handover
- Post-launch stabilisation window
- 02Retail & AV
Display & Conference AV
Screens hung on calculated sight lines with the cabling out of sight.
Professional display mounting and conference room AV. We calculate viewing angles and mount heights against the room, secure into real structure, conceal cable paths, and commission video conferencing hardware end to end.
What you get- Sight-line and mount-height calculation
- Structural anchoring with load verification
- In-wall or raceway cable concealment
- Video conferencing commissioning and test call
- Digital signage and video wall alignment
- 03Retail & AV
Camera Systems & Surveillance
Coverage you can actually use when something happens, not just footage.
Camera systems end to end: placement calculated for real sight lines, PoE runs pulled and terminated, and an NVR sized for the retention you actually need rather than the figure on the box. We survey, install, aim and commission, then show you how to pull footage before we leave.
What you get- Camera placement and field-of-view planning
- PoE cable runs, termination, and testing
- NVR/VMS setup sized to your retention window
- Camera aiming verified against what it was specified to see
- Remote viewing, alerting, and a handover walkthrough
Repair
Diagnosis before
replacement
Diagnosis before replacement, and an honest answer about which one this is.
- 01Repair
Device Repair & Diagnostics
Laptops, desktops, phones, and tablets — diagnosed free, fixed fast.
Component-level diagnosis and repair across consumer and commercial hardware: laptops, desktops, phones, and tablets. Screens, batteries, boards, storage, and thermal work. Diagnosis is always free, and if we cannot resolve it there is no labour charge for the visit.
What you get- Free diagnostic with a written finding
- Screen, battery, and board-level repair
- Storage upgrade with data migration
- Thermal service and performance recovery
- Warranty and RMA return handling
- 02Repair
Printer & Fleet Service
The machine everyone has given up on, brought back into service.
Diagnostics and repair across laser, inkjet, and multifunction fleets. We resolve mechanical faults, replace worn assemblies, correct driver and queue configuration, and get scan-to-mail behaving on your network again.
What you get- Mechanical fault diagnosis and part replacement
- Fuser, roller, and feed assembly service
- Driver, queue, and print server configuration
- Scan-to-mail and network scanning repair
- Consumable planning across the fleet
- 03Repair
Data Migration & Recovery
Get the data off the dying drive, then onto the new machine intact.
User-state and data migration during refresh cycles, plus recovery attempts on failing media. We verify integrity on both ends of every transfer and document what moved, so nothing is discovered missing three weeks later.
What you get- User profile and application state migration
- Failing drive imaging and recovery attempt
- Mailbox and file share cutover support
- Checksum verification on both ends
- Written manifest of migrated data
Engineering
Software with
an operational bias
Software built with the same operational bias as the field work, by the people who also run the infrastructure.
Scope of work
We don’t work from a menu
Roughly 70 things below, and the list is not the boundary — it is just what gets asked for most. If it is technical and it lives in a building, it is in scope. Bring us something that is not on here and you will get an honest answer about whether we can do it, then we will do it.
- Cat5e / Cat6 / Cat6A
- Fibre pulls & terminations
- Patch panels
- 66 blocks
- Keystone & jack termination
- Fusion splicing coordination
- Riser & plenum runs
- J-hooks, raceway, conduit
- Floor boxes & poke-throughs
- Cable certification & Fluke results
- Closet rebuilds
- Labelling schemes
- As-built documentation
- Switch stacks & VLANs
- Firewall deployment
- Router & gateway config
- Wi-Fi surveys & AP placement
- Mesh & controller-based WLAN
- VPN & remote access
- Guest & IoT segmentation
- PoE budget planning
- SNMP & monitoring
- Carrier demarc & handoff
- Static routing & NAT
- DNS & DHCP scopes
- Port security & 802.1X
- IP camera install
- NVR / VMS setup
- Retention sizing
- Field-of-view planning
- Access control & readers
- Door strikes & maglocks
- Intercom & entry systems
- Alarm & sensor wiring
- Speaker & paging runs
- Remote viewing & alerting
- Custom PC builds
- Server builds & RAID
- Workstation imaging
- Bulk deployments
- Laptop & desktop repair
- Board-level diagnostics
- Thermal service
- Memory & storage upgrades
- GPU & workstation tuning
- Hypervisor setup
- NAS & shared storage
- Rack & stack
- KVM & console access
- UPS sizing & install
- User state migration
- File share cutovers
- Mailbox migration
- Failing drive recovery
- Bulk data transfer
- Backup configuration
- Restore testing
- Checksum verification
- Secure wipe & disposal
- Chain-of-custody records
- Web applications
- Internal tooling
- Dashboards & reporting
- API integrations
- Payment & billing flows
- Document pipelines
- Auth & SSO
- Scripting & automation
- CI & deployment
- Observability
If we can’t do it, we’ll tell you who can.
There is no upside for either of us in taking work we would be learning on your budget. On the rare occasion something falls outside what we do well, you get a straight answer and, where we know one, a referral.
Engagement sequence
Scope, plan, execute, hand back
Four steps, none of them a mystery. You have the number and the date before work starts, and documentation a stranger could work from when it ends.
- Same day
Scope
You describe the problem in plain language. We ask the questions that actually change the answer, then put the scope in writing — what we will do, what it costs, and when. Free, always.
- Written scope
- Fixed estimate
- Target date
- 24–48 hours
Plan
We draw up the sequence: window, staging, access, dependencies, and rollback. For enterprise work this is where security review and change-control approval happen, so the floor date is never the first time anyone hears about it.
- Work sequence
- Change window
- Rollback path
- The window
Execute
A technician we know by name does the work, and we will tell you who before they arrive. Overnight if the floor needs to open in the morning. On a live bridge if your team needs eyes on it. Cabling dressed, seats tested, nothing left half-finished.
- Work performed
- Per-seat validation
- Live bridge coverage
- At sign-off
Hand back
You get documentation a stranger could work from: what was touched, what it is labelled, where the assets went. Then a stabilisation window, because the real test of a deployment is the week after it.
- As-built docs
- Asset manifest
- Stabilisation window
Comparison
The same work, without the friction
Not a knock on anyone — an honest read of what you get from a big-box service counter, a traditional managed provider, and us.
- Dispatch speed
Same-day, no artificial queue
- Big-box
- Appointment in 3–7 days
- MSP
- Ticket triage, then schedule
- Who performs the work
A named technician, known to us
- Big-box
- Rotating floor staff
- MSP
- Frequently subcontracted onward
- Diagnostics
Free, with a written finding
- Big-box
- Paid bench fee
- MSP
- Billed against retainer
- If it is not fixed
No labour charge
- Big-box
- Fee retained
- MSP
- Hours already consumed
- Enterprise protocol
Live bridge, change windows, escorted access
- Big-box
- Not supported
- MSP
- Varies by contract tier
- Documentation
As-built docs and asset manifest
- Big-box
- Receipt
- MSP
- Ticket notes
- Contract minimum
None — single visit or ongoing
- Big-box
- Per-incident or membership
- MSP
- 12–36 month agreement
Dispatch area
On site across the metro
Technicians dispatched throughout the five boroughs, Long Island, lower Westchester out to White Plains, and northern New Jersey. The figure against each area is completed work orders since March 2025 — the coverage is genuinely uneven, and it is more useful to you knowing which is which.
- 01
Manhattan
Midtown East · Battery Park City · Plaza District · East Harlem · Flatiron · Gramercy - 02
Brooklyn
Brooklyn Heights · DUMBO · Flatbush · East Flatbush · Marine Park · Mill Basin - 03
Queens
Long Island City · Astoria · Ditmars · Flushing · Corona · Middle Village - 04
The Bronx
Mott Haven · Co-op City · Concourse · Fordham · Belmont · Riverdale - 05
Staten Island
West Brighton · Bulls Head · Willowbrook · St. George · Tompkinsville · Port Richmond - 06
Long Island
Garden City · Valley Stream · Manhasset · Carle Place · West Babylon · Brentwood - 07
Westchester
White Plains · Hartsdale · Yonkers · Port Chester · Ossining · Bronxville - 08
Northern New Jersey
Newark · Jersey City · Elizabeth · Bayonne · Secaucus · Teaneck
Next step
Describe the problem. Get a number, not a callback.
Diagnostics and estimates are free. Same-day dispatch across most of the metro whenever the day still has hours left in it. If we can't fix it, there's no labour charge.
- Free diagnostics
- Same-day across most of the metro
- Named technicians
- No fix, no labour charge