Questions
Answers, withoutthe run-around
The questions we get asked most, answered plainly. If yours is not here, call and ask — you reach someone who does the work, not someone reading from a script.
Engagement
01
How quickly can I get a technician on site?
Same-day dispatch is the default whenever the request comes in with working hours left in the day. Submit in the morning and a technician is deployed that day; submit late and you are first on the next morning's board.
02
Do you offer remote support as well as on-site?
Yes. Anything that can be resolved remotely is resolved remotely, because it is faster and cheaper for you. We dispatch a technician when the work genuinely requires hands on the hardware.
03
Do you work with enterprise and financial clients?
Yes. Our technicians have worked in environments including D.E. Shaw, Goldman Sachs, Blackstone, T-Mobile, and TD Bank, under the security and change-control protocols those environments require. Enterprise engagements start with a scoping conversation rather than a form.
04
Who actually performs the work?
A technician we know by name, and we will tell you who before the visit. Your job is never handed to an anonymous marketplace dispatch or an offshore queue, and the person who scoped the work is accountable for the person who performs it.
Coverage
01
What areas does JCIT Systems service?
We service the New York metropolitan area: all five boroughs of New York City, Long Island, lower Westchester as far north as White Plains, and northern New Jersey. Anything beyond that radius — including data center and smart hands work — is quoted case by case.
02
What are your hours of operation?
Monday through Sunday, 6 AM to 6 PM Eastern. Contracted clients have a 24/7 escalation path, and after-hours cutover work is scheduled to whatever window your operation requires — most refresh projects run overnight by design.
03
Do you handle equipment disposal and data destruction?
Yes. Decommissioned hardware is inventoried, wiped, and packed for certified disposal or RMA return, with a chain-of-custody record. This is a standard part of every refresh project rather than an add-on.
Pricing
01
Do you charge for estimates or diagnostics?
No. Estimates and diagnostics are free of charge, always. Identifying the problem should not cost you anything — you pay for work performed, not for us telling you what is wrong.
02
What happens if you cannot fix the problem?
You do not pay. If we cannot resolve the issue we brought a technician out for, the visit is free. That is the whole policy and there is no fine print under it.
03
How does billing work for a multi-day project?
Projects are scoped to a written estimate before work starts, with milestones for anything running longer than a week. You get plans, numbers, invoices, and a schedule up front — no discovering the cost after the fact.
Technical
01
What types of devices and systems do you support?
Laptops, desktops, phones, tablets, printers, network equipment, servers, and POS systems, across both consumer and commercial environments. On the infrastructure side we cover switching, structured cabling, patch panels, 66 blocks, and data center hardware.
02
Can you work inside our change-control and security protocols?
Yes, and we expect to. We work escorted, on live support bridges, inside defined change windows, and we document what was touched. Regulated environments are a large share of our field work.
03
Do you build custom software as well as provide IT services?
Yes. JCIT designs and ships production applications — web apps, internal tools, and integrations. Converge, Collector Audit, and Superfluidity are live in production and free to use, with more in development — the same standard we hold client work to.
04
Can you support a single office move over one weekend?
Yes — weekend floor migrations are routine for us. We audit the origin floor first, break down and rebuild every seat, then run a validation pass so Monday morning opens on working desks.
Next step
Still unsure? Ask us directly.
Describe the situation and we will tell you honestly whether we are the right call, and what it would take.
- Free diagnostics
- Same-day dispatch
- Named technicians
- Done or free